You can initiate a return for most new and unopened items within 7 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 7 days of delivery.
We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges. When you cancel your purchase under the above circumstances we will give you full refund within 30 days of you exercising this right to cancel. You must however do this within the seven day period. If you initiate a return after 7 days of product delivery, Ahonya.com may issue a partial refund depending on elapsed time and condition of merchandise. We will notify you via email with the details of your refund, and issue your refund in the form of payment used to make your purchase.
How to Return an item
Follow these steps to return an item to ahonya.com. Send an e-mail to [email protected] stating the specific defects or problems with the order.
A sales representative will be in touch with you via e-mail to assist you to send to return the product.
For further Information, please call us on +233 3321 38464