Terms & Conditions

These Terms and Conditions of Use and Service ("Terms of Use and Service") govern your membership on and use of the website Ahonya.com (the “Ahonya.com Site" or the "Site") and your purchases and use of products available through the Site. The Site is operated by Ahonya Dotcom Limited and/or its subsidiaries and affiliates (collectively, “Ahonya.com”). Your use of the Site constitutes your agreement to follow and be bound by the Terms of Use and Service. We reserve the right to update or modify the Terms of Use and Service at any time without prior notice. For this reason, we encourage you to review the Terms of Use and Service whenever you use the Site. If you do not agree to these terms, please do not use the Site. By establishing membership on the Site or purchasing or using products through the Site, you acknowledge and agree as follows

  1. General
  2. You represent that you are (a) at least 18 years of age, (b) of legal age to form a binding contract, and (3) not a person barred from entering into contracts under your local jurisdiction. You shall establish and use your membership on the Site, and purchase and use the products available through the Ahonya Site, in strict compliance with these Terms of Use and Service and all applicable laws, rules and regulations (collectively, "Laws"). All calls, emails and other communications between you and Ahonya.com may be recorded.

  3. Communication
  4. Our method by which we will communicate to you includes but not limited to, WhatsApp, Facebook (via our page), Twitter (via our page), Email, Phone, etc We will send notices and any other pertinent information to you at the e-mail address/phone number you provide when you open your Ahonya.com account or have subsequently updated. You can send notices or other communications to Ahonya.com using the WhatsApp, e-mail, Phone or other links as it appears on our page or footer contact us button

  5. Your account and registration:
    • When creating an account with Ahonya.com you are advice to use your real name as it appears on a valid ID card. Ahonya.com reserves the right to ask for an identification card before items are be delivered
    • Customers can only own one registered account and Ahonya.com has the right to suspend any user with multiple accounts.
    • Ahonya.com reserves the right to ask for verification through the phone, email or at the front office to verify the account holder.

  6. Placing your order:
    • You are responsible of reading product listing carefully to make sure products that arrive match the seller’s description. (Eg Size of item, Voltage( r , Color etc) Ahonya.com is not responsible of returning any items that match the seller’s product description.
    • Ahonya.com guarantees to deliver the items in the same condition stated by the shipper.
    • Ahonya.com does not sell the products to you. You are solely responsible for selecting and ordering the products from the seller.

  7. Pricing information
  8. Ahonya.com strives to provide accurate pricing information regarding the products and services available on the our site (Ahonya.com). We cannot, however, insure against pricing errors. Ahonya.com reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product or service whose price was incorrectly posted on the Site as a result of an error. If this occurs, Ahonya.com will notify you by email or any communication platform we deem appropriate. In addition, Ahonya.com reserves the right, at its sole discretion, to correct any error in the stated full retail price.

  9. Product Availability
  10. The Ahonya.com Site may contain information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be shipped immediately after you place your order. Unfortunately, Ahonya.com cannot guarantee that an item listed as available will actually ship right away, as inventory can change significantly from day-to-day. In rare cases, a product may be available when a customer places the order, and sold out by the time Ahonya.com attempts to process the order. Should this happen, Ahonya.com will notify you by email.

  11. Promotions/ Coupons
    • Coupons/offers may not combine with any other offers/coupons. Coupons are not redeemable for cash and are valid for one time & one purchase only.

    Ahonya.com may, in its sole discretion, choose to not process or to cancel your order in certain circumstances. This may occur, for example, when the product you wish to purchase is out of stock, has been wrongly priced, we suspect the request is fraudulent, cannot be imported after review or in other circumstances Ahonya.com deems appropriate in its sole discretion. Ahonya.com also reserves the right, in its sole discretion, to take steps to verify your identity to process your order. Ahonya.com will either not charge you or refund the charges for orders that we do not process or cancel.

  12. Review & Purchasing:
    • Quantity limitations may change according to authorities or custom regulations.
    • Domestic shipping fees & rates are charged by the seller, Ahonya.com has nothing to do with this. It’s mandatory and cannot be neglected.
    • In the event where our systems are unable to provide you with an all inclusive total price, the price you provided with; subject to review may not be the final price. In any case you will be provided with the total price after we’ve reviewed your order
    • You can cancel your item before you pay for it, once you pay, it may be available for cancellation or not depending on the purchasing process, and once it is purchased you cannot cancel it.
    • Reviewing and processing of your orders will be within 1-2 business days from the day payment (partial or full) is made.

  13. Shipping, Clearance & Storage:
    • Ahonya.com’s service level starts from when the shipment arrives at the U.S warehouse and is not responsible for any delay from the seller’s side.
    • International shipping fees depends on the weight of the item and its dimensions. In the event where these details may vary from what was previously calculated during the order process, Ahonya.com reserves the right to charge an additional cost to reflect the price discrepancies
    • Weight mentioned on the seller’s site is an approximation and may not be exact.
    • Ahonya.com will not accept any liability for the loss, damage, delayed delivery or custom clearance for any prohibited items or even refund the invoice back and The sender of such items will be held liable in such cases (E.g.: Weapons).
    • We will store packages for you, free of charge, for a period of up to 20 days from the date your order is ready to be delivered. Any package for which you have not given us shipping instructions by the end of a total of 20 days will be deemed abandoned, and we may dispose of it in any manner permitted by law.
    • Some products may arrive opened/unsealed due to customs clearance and checking process, In such a case, Ahonya.com will not be able to refund or return those products.

  14. Sizing:
    • General Size charts may give approximate values and measurements, therefore your product(s) sizing may not match the measurements mentioned on the chart.
    • Chinese clothes usually come with a Chinese size tags that displays larger sizes, after referring to the size guide, if proven right, the product(s) will not be cancelled.

  15. Circumstances beyond Our Control:
    • Ahonya.com is not liable for any loss or damage arising out of circumstances beyond our control. These include but are not limited to: natural disasters or acts of God, for example fire, earthquake, hurricane, tornado, storm, flood, fog; plane crash or embargo; war, riot, civil commotion or industrial action; epidemics or pandemics; power cuts, communications or other utility disruptions; governmental action or inaction; any defect or characteristic related to the nature of a shipment, even if known to Ahonya.com and damage to, or erasure of, electronic or photographic images, data or recordings due to electrical or magnetic interference.

  16. Customs Clearance
    • You appoint Ahonya.com to do customs clearance on your behalf, you agree to provide your national ID or passport in case that we need it in the customs clearance process. Your products might be un-sealed and opened due to customs inspection.

  17. Delivery
    • Once your order is cleared from customs, we will ship the orders to you in 2 business days, in the case that you are not able to receive the shipment, we'll store your order for up to 20 days. After that, your order will be abandoned and might be disposed of and you will not be eligible for any type of refunds.